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Privacy Policy

Torch Theatre is committed to protecting your privacy and ensuring all of your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.


Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email to update your preferences. Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system. Tickets are sold subject to the General Data Protection Regulation (GDPR) 2018 and any subsequent amendments.

If you sign up to our email list, your details will also be held on MailChimp which is integrated with the Ticketsolve system.


We will never sell any part of your data, nor will we pass it on to any third party, artist or promoter, without consent. We may, very occasionally, contact you ourselves to let you know about events by other promoters which we think you might enjoy.


We may collect, store and use the following types of personal data:

  • Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. Please note that this information does not identify any individual user.
  • Details of any transactions you have made when booking tickets.
  • Information that you provide to us for the purpose of registering with us.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us.


We may use your data or permit other selected organisations (our service providers and agents) to use your data, to provide you with information about services which you have requested.

The Torch Theatre may also use general information such as ticket sales, demographic and geographical information (excluding credit card details) with external agencies (e.g. Arts Council of Wales, touring producers and the Audience Agency of Wales) for the purpose of analysis and research. The Torch Theatre will take all reasonable steps to ensure the security of data within this process.

We may contact you about services which may be of interest to you and share your information with other organisations that we think may interest you but only if you opted to allow this at the time you provided us with your details.

If you no longer want us to use your data in this way or to pass your details to third parties for marketing purposes, once again, please contact us at


What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

About our Cookie Policy

This policy is valid for the Torch Theatre website

Cookies used on this site can be categorized into three levels: strictly necessary; first party functionality; third party functionality.
Cookies which are strictly necessary:

Torch Theatre’s online ticketing system Ticketsolve, use temporary session cookies enabling customers to pass through the correct payment pathway. These cookies therefore enable services customers to have what they have specifically asked for, that is, they enable customers to book and purchase tickets for an event.

First party Functionality Cookies

These are cookies that we have direct control over that allow the sites to operate.

A cookie is used for parts of the site to operate and allows the administrators of the site to manage the content appropriately. This cookie is not used for any other purpose, and it is a session cookie meaning that it will not be stored after the user closes their browser window.

Third Party Functionality Cookies

These are cookies that we do not have direct control over that allow the sites to operate.

We use third parties to either provide additional functionality on the websites (such as Facebook Like buttons) or to track users anonymously and report back to funders the information needed to allow us to continue to provide the website and events programme. Some of these services will set cookies in the process but may use these cookies for their own purposes.

The Twitter, Facebook buttons also use cookies which are activated when those buttons are clicked.

Our Facebook Connect plugin activates if the user is already logged into Facebook, and it sets cookies to identify the user's Facebook session and interaction with our website.

We use embed videos hosted on YouTube and Vimeo which both use cookies (sometimes Flash cookies, which are a little harder to remove). Vimeo also uses Google Analytics (see below)

We use Google Analytics which is a web analytics tool that helps us understand how visitors engage with the websites with the aim of improving the user experience and reporting back to stakeholders and funders. This process does not identify any individual – Google Analytics collects information anonymously. Google’s privacy policy is available at:

You can opt out of Google Analytics without affecting how you visit our site – contact us at


The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that Torch Theatre may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.


If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us directly or use the links at the bottom of the email to unsubscribe.


We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.


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