ACCESS & FACILITIES
TORCH ACCESS LIST
Joining the Torch Theatre Access List will allow you to receive information about upcoming access performances and will help us to tailor your visit. The Torch Theatre will hold your details on its database in order to facilitate future bookings and help us meet your access needs but they will not be shared or used for any other purposes.
If you would like to join our access list please fill in the application form and send it back to boxoffice@torchtheatre.co.uk
We are proud to be a Dementia and Autism Friendly organisation.
Family & Children
There are baby-changing facilities available which are located near Café Torch and the Joanna Field Gallery. Highchairs are also available in Café Torch.
Wheelchair Access and Low Mobility?
There is a lift to all floors, including the Theatre Bar, Café Torch and the Joanna Field Gallery. There are wheelchair accessible toilets on each floor. Wheelchair spaces are available in both performance spaces. We can store wheelchairs and have one available for loan for patrons transferring to seats. If you have low mobility, we suggest you book rows P, L, M and N (auditorium left) for easier access to the Main House and lift, and rows C, D and E (auditorium left) in the Studio. Please inform the Box Office of your requirements when booking your tickets.
Visually Impaired
Guide dogs for visually impaired people are welcome in the theatre. We can offer seats on the end of the row to make your visit easier. Please inform Box Office when booking your ticket and ask for information on any special effects that might affect the comfort of your dog during the production.
Some performances and screenings in our season are Audio Described for those that may not be able to see everything that is happening on the stage.
Audio description is a live commentary, by trained describers, interspersed with the actor’s dialogue. The description starts 15 minutes before a performance or screenings with details of the set, scenery, characters for live theatre and any other relevant details for film.
Description is relayed via a discreet headset linked to the infra-red audio system. Headsets can be collected from Box Office.
Deaf and Hard of Hearing?
Hearing dogs are welcome in the theatre. We can offer seats on the end of the row to make your visit easier. Please inform Box Office when booking your ticket and ask for information on any special effects that might affect the comfort of your dog during the production.
The Box Office is fitted with a DDA compliant portable induction loop system. Both theatre spaces are equipped with an infra-red hearing system to be used with headsets, available from the Box Office.
We also programme regular subtitled screenings.
Disabled car parking
Disabled badge holders may park in the designated bays in front of the Theatre. Alternative parking is situated in the Lower Charles Street car park less than 50 metres from the Theatre and Robert Street, less than 200 metres from the Theatre.
CRAIDD
Driving positive change for and with, Deaf and disabled people across Wales’ theatre sector.
Craidd is a collaboration between five Welsh organisations to drive meaningful and sustainable change, improving the representation of, and opportunities for, Deaf and disabled people (including neurodivergent and learning-disabled people) across Wales’ mainstream theatre sector. Our aim is for access and inclusion to be at the core of theatre in Wales.
The organisations involved are: Theatr Clwyd, Sherman Theatre, Pontio Arts, The Torch Theatre and the Royal Welsh College of Music & Drama.
This first stage of the collaboration has included an audit of each organisation, sector conversations, extensive training, and defining a roadmap for the next 5 years of the programme. After consultation we changed our name to Craidd (formerly Ramps Cymru), which means Core. We are soon to be appointing 5 Agents for Change who will work alongside the Director for Change in implementing change and making Welsh theatre the most accessible in the world.
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