ACCESS AT THE TORCH

Getting Here 

Address: Torch Theatre, St Peter’s Road, Milford Haven, Pembrokeshire, SA73 2BU

By Car
•    From Cardiff: follow the M4 west → A48 → A40 to Haverfordwest → A4076 to Milford Haven → follow signs to Lower Charles Street Car Park.
•    Parking: pay-and-display at Robert Street car park (200m from the theatre)
•    Two disabled parking bays are available right in front of the theatre.

By Train
•    The nearest station is Milford Haven, about a 15-minute uphill walk.
•    Direct trains from Cardiff (via Swansea). If coming from London, change at Swansea.

By Bus
•    Bus stops are nearby at Charles Street, Tesco & Hamilton Terrace. Check Pembrokeshire Bus Services for routes and timetables.

Facilities

Step-free & Lift Access
•    Lift access to all floors
•    Lower Ground: Café Torch & Joanna Field Gallery
•    Ground: Box Office, Kiosk & Studio Theatre
•    Upper Floor: Main House & Bar
The entrance is step-free, but the pavement outside can be a little uneven.

Theatre Spaces
•    Main House: 297 seats, wheelchair spaces in Row P (seats 1 & 19) and the Royal Box.
•    Studio Theatre: 102 seats, wheelchair spaces in Row C (Seats 1 & 4).
•    Best seats for easy access and limited mobility:

        o    Main House: Rows P, L, M, N (left side)
        o    Studio Theatre: Rows C, D, E (left side)

Café Torch
•    Open for pre-show dining (booking required)
•    The kiosk on the ground floor sells snacks and drinks during shows
•    If we’re closed, Milford Marina has plenty of great cafés and restaurants nearby

Toilets & Baby Changing
•    Accessible toilets on all floors with built-in sinks and transfer areas
•    Baby-changing facilities near Café Torch & Joanna Field Gallery
•    Highchairs available at Café Torch
•    Pram storage in the foyer

Hearing Support

•    Induction loops available at the Box Office
•    Infra-red hearing system with headsets available from the Box Office
•    Ear defenders available to borrow from box Office
•    Please return all hearing support equipment after use

Accessible Performances

All accessible performances are clearly marked in our brochure and online. We offer:
•    BSL-Interpreted Shows – Box Office can advise on the best seats to see the interpreter
•    Captioned Performances - subtitles for live theatre
•    Relaxed Performances 
        o    Dimmed (not dark) lights
        o    Lower sound levels
        o    No adverts, and you can move around if needed
•    Audio Described Performances – live commentary via headset
•    Touch Tours – explore the set, props, and costumes before the show

Visual Support

•    Assistance dogs welcome. Let us know when booking so we can seat you comfortably.
•    Guided assistance available—contact us if you’d like help navigating the theatre.
•    Well-lit walkways, though some entrances may be a little dimmer or have motion sensor lighting.

Hidden Disabilities

We recognise Hidden Disabilities Sunflower lanyards and cards, so if you need assistance, just let us know.

We try to offer a friendly and inclusive environment for all
•    We are a Dementia Friendly Theatre - our team has received training to support guests living with dementia
•    Our staff are trained in disability awareness, neurodiversity, and basic British Sign Language (BSL)
•    We welcome ear defenders, light sensitivity glasses, fidget tools, and comfort items at all shows and screenings

Need a little quiet time? While we don’t have a dedicated chill-out space, you’re welcome to use the bar area or the picnic benches outside. Do speak to a member of staff if you need a quieter space, we will always do our best to provide a space when possible. 

Mobility Support

• Wheelchair available to borrow—let us know in advance if you’d like to use it.
• Transfers from wheelchair to seat – we’ll store your wheelchair and bring it back for the interval or after the show.
• Mobility scooters – can’t be used inside but can be parked safely outside the theatre.